Can I track my order?

Siobhan -

The possibility to track orders varies depending on the delivery option you choose, and also on size, weight and destination of the parcel.

Tracking is not available for Standard Delivery and Click and Collect services (however for Click and Collect orders you’ll receive an email to advise you that your parcel is ready to collect in store).

You can track all orders placed with Next Day, Morning Next Day, Nominate a Day and Saturday delivery and Collect +. In these cases, the dispatch confirmation email will include a tracking code you can use to track your order. The tracking code format will differ depending on which courier will dispatch your order (see examples below).

DPD tracking number: 14 digits number starting with 155 (i.e. 15500384012894)

Yodel tracking number: 18 digits number starting with JD (i.e. JD0002256755000011)

Collect + tracking number: 16 digits number starting with 8WX (i.e. 8WX110001217A074)

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