What can I do if my order was undeliverable?

Siobhan -

When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges).

We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order.

A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.

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