When does the Cooling-off period apply?

Siobhan -

By law, customers in the European Union also have the right to withdraw from the purchase of an item within 14 (fourteen) working days of the day after the date the item is delivered.

To cancel your purchase within the fourteen-working-day cooling-off period, the returns procedures should be followed. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is faulty.

For more information on your right to withdraw from your purchase within the fourteen working day cooling-off period, visit the Department of Trade and Industry's website.

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